Refund policy

Last updated: October 6, 2026

We want you to love your bag. If your purchase is not right for you, you may request a return within 30 days of delivery, subject to the conditions below.

30-Day Returns:

You have 30 days from the delivery date to request a return.

Returns are accepted for both regular-priced and sale-priced items, except for the items listed under “Items We Cannot Accept Back.”

Return Eligibility:

To be eligible for a return, your item must:

  • Be unused and in the same condition as when you received it.
  • Be returned with its original packaging, dust bag, tags, and any included accessories.
  • Include your order number or other proof of purchase.

Please Note About Leather:

Leather is a natural material. Variations in grain, color, texture, and natural markings are normal characteristics of genuine leather and are not considered defects.

Items showing signs of use, stains, scratches, odors, alterations, or other changes from their original condition may be refused for return or may receive a partial refund.

How to Start a Return:

To request a return:

  1. Email us at info@wildvintagebags.com with your order number and the reason for your return. If the item is damaged, please include photos.
  2. We will respond within 1–2 business days to review and approve your return and provide return instructions.
  3. Once approved, securely pack the item and ship it using the return label or instructions we provide.

Please do not send your item back before your return has been approved. Returns sent without prior approval cannot be processed. Your return address will be provided with your return instructions.

Return Shipping:

We provide a prepaid return label for all U.S. returns.

  • If your item is damaged, defective, or incorrect, return shipping is free and we will cover the return shipping cost.
  • For all other returns, the return shipping fee will be deducted from your refund.

Damaged, Defective, or Incorrect Items:

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery and provide photos of the issue.

After reviewing the issue, we will provide either a replacement or a full refund, and we will cover the return shipping cost.

Items We Cannot Accept Back:

We cannot accept returns for:

  • Personalized, monogrammed, or custom-made items, unless they arrive damaged or defective. This restriction will be clearly shown on the product page before purchase.
  • Gift cards
  • Items clearly marked “Final Sale” on the product page before purchase
  • Items returned after 30 days
  • Items that are not in returnable condition

Please note: A sale price does not automatically make an item final sale. Only products specifically marked “Final Sale” are non-returnable for that reason.

Exchanges:

The fastest way to receive a different item is to return your current item and place a new order.

If you would prefer a different size or color of the same item, please email us. We will do our best to help arrange an exchange or reserve the replacement item for you, subject to availability.

Refunds:

Once we receive your return:

  • We will inspect the item within 3–5 business days and email you with the result.
  • If your return is approved, your refund will be issued to your original payment method within 5–10 business days.
  • Your bank or card issuer may require additional time to post the refund to your account.
  • Your refund will cover the amount you actually paid for the returned item after discounts.
  • If your order qualified for a multi-item promotion, such as Buy 2, Save 10%, and you return only some of the items, the discount will be recalculated based on the items you keep.
  • If your order included a free gift, the free gift must be returned with the applicable item. If it is not returned, the value of the free gift may be deducted from your refund.
  • If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us.

Contact Us:

If you have any questions about returns, exchanges, or refunds, please contact us:

Email: info@wildvintagebags.com
Phone: +1 (914) 350-4212